Are you passionate about shaping the future of financial markets? Trever is a fast-growing fintech providing institutional-grade digital asset infrastructure. We are expanding our team and looking for talented individuals to join us on our mission!

Technical Support Engineer 1st & 2nd Level (F/M/X)

Unlock your full potential at Trever!

Your Responsibilities

• Establish and operate the technical support/service, including end-to-end processes
• Provide high-quality technical support (1st & 2nd level) to our institutional customers in the financial sector
• Act as the primary point of contact for all incoming requests via the internal ticketing system
• Resolve 1st & 2nd level support tickets directly with customers and document them precisely
• Analyze complex technical incidents and coordinate escalations to 3rd level support/software engineering team

Your Profile

• Several years of experience in IT customer support or service desk roles, in software or financial services
• Strong interest in our product and a genuine curiosity for technical systems and processes
• Excellent communication skills with a solution-oriented, confident, and diplomatic mindset
• Willingness to participate in an on-call rotation to ensure timely incident resolution when required
• Fluent in German and English, both written and spoken

Our Values

• Purpose: We are united by a shared passion for shaping the financial market. It's a commitment you'll experience every day
• Team Spirit: Our team thrives on mutual support and an open, respectful workplace atmosphere that values each individual's contributions
• Fun: From engaging team events to relaxed after-work gatherings, we ensure there's always room for enjoyment alongside your professional journey

Gehalt

Based on your responsibilities, qualifications and experience we guarantee a competitive salary starting at 3,000 EUR gross per month on a 38.5-hour basis (overpayment expressly possible based on experience).

Even if you don't meet all the requirements at first glance or you are still a junior with less of experience, you are welcome to apply. Our team may be able to find other opportunities for you.

Über den Job

Anstellungsart: Vollzeit (Festanstellung)

Gehalt: ab 3.000 EUR monatlich

Positionsebene: Berufserfahrung

Arbeitsmodell: Hybrid

Dienstort: Graz

Berufsfelder: IT, EDV

Offene Stellen: 1 Stelle offen für diese Position

Über das Unternehmen

Arbeitgeber: Trever GmbH

Mitarbeiter*innenanzahl: 31 - 50 Mitarbeiter*innen

Standorte: Graz

Detaillierte Angaben zur Stelle

Vollzeit (Festanstellung)

• Montag bis Freitag
• 38,5 Stunden

Dienstort

• Graz

Nice-To-Have Kenntnisse

• Freshworks (Freshdesk)
• Grafana
• Slack
• GitLab
• Notion

Erforderliche Sprachen

• Deutsch B2
• Englisch B2

Benefits

• Getränke
• Home Office
• Team-Events
• Snacks
• Gute Anbindung

Alle Infos zur Bewerbung

Gewünschte Bewerbungsunterlagen:

• Lebenslauf

Ansprechperson

Lukas Stangl
HR Manager