Join the U.S. Embassy in Austria's Diplomatic Technology Team as a: IT-Administrator

IT-Administrator

Duties and Responsibilities:

The Information Technology (IT) Administrator is a member of the Diplomatic Technology Infrastructure team. Administers IT systems ensuring confidentiality, integrity, and availability.
This involves providing Tier 1 and Tier 2 technical support to customers through multiple channels, conducting system analysis and configuration management, and operating systems with a post-wide impact level. Collaborates with cross-functional teams to address complex technical issues. Assists in network security measures, conducts system audits for compliance, and educates users on information security best practices. Participation in Diplomatic Technology (DT) initiatives and fulfillment of other assigned duties round out the role, emphasizing a comprehensive approach to IT administration and support.

Qualifications and competencies we seek:

We are looking for a quick learner with great interpersonal skills, who is able to deal with a broad range of personnel in a sometimes-stressful environment:

• Knowledge is required in the following portfolios: telecommunications infrastructure (legacy PBX, VoIP, Microsoft Teams Phone); physical network infrastructure and cabling standards; emergency radio communications; computer equipment operations management; hardware, software, and cloud-based technologies; and computer networking. Familiarity with technical systems analysis and enterprise-level IT operations is required.
• Proficiency in Microsoft 365 and enterprise IT management tools (such as ticketing systems and network monitoring platforms). Strong technical troubleshooting skills for both physical infrastructure (cabling, MDF/IDF) and telecommunication systems. Possesses strong problem-solving and communication skills that facilitate working with people of different cultural backgrounds, language, technical knowledge, and seniority. Possess strong communication and presentation skills and understand how to tailor technical information to a non-technical audience.
• Good working knowledge in English and German

What we offer:

• An interesting and rewarding career in an international environment.
• Local and international training opportunities.
• Austrian social security and employment benefits.
• Both American and Austrian holidays.
• Supplemental Pension Plan.
• A friendly and collaborative workplace.

Salary

A gross annual salary starting at 52,646EUR (4,387/month), plus the additional bonus payments (13th and 14th month payment)

More details and how to apply:
To review the detailed vacancy announcement and send your electronic application per the instructions in the vacancy announcement, please visit our website: IT-Administrator

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

About this job

Employment type: Full Time (Permanent employment)

Salary: from 4,387 EUR monthly

Seniority level: Professional Experience

Work model: On-site

Place of work: Wien

Field of work: IT, Data Processing

Unfilled vacancies: 1 vacancy unfilled for this position

About the company

Employer: Amerikanische Botschaft

Number of employees: 101 - 500 employees

Locations: Wien

Details about this job

Full Time (Permanent employment)

• Monday to Friday
• 38,5 hours

Place of work

• Wien

Must-have skills

• telecommunications infrastructure
• physical network infrastructure
• cabling standards
• emergency radio communications
• computer equipment operations management
• hardware
• software
• cloud-based technologies
• computer networking
• Microsoft 365

Required languages

• German B1
• English B1

Benefits

• Education and training
  Local and international training opportunities.
• Additional insurance
  Austrian social security
• Company pension plan