Service Manager - Data & Analytics Platform (all genders)

WORKING IN THE MIDDLE OF VIENNA:
EXCHANGING ACROSS EUROPE

Service Manager - Data & Analytics Platform (all genders)

• Vienna
• full-time
• hybrid
• all genders
• asap
• experienced
• VIG IT Core Insurance Systems

Your Tasks

• Support VIG Group companies in the CEE region as they join our Data & Analytics Platform (Azure Databricks) and guide them through the onboarding process.
• Coordinate the smooth transition from project phase to daily operations and help keep everything running on schedule.
• Take care of day-to-day service operations and make sure service levels and quality standards are met.
• Keep an eye on performance, usage, and customer satisfaction - and turn these insights into helpful reports.
• Be a trusted contact for more complex service questions and help find practical, timely solutions.
• Continuously look for ways to improve our service processes, support innovation and document/implement it in ServiceNow.

MORE ABOUT VIG

Your Benefits

• 38,5 Working Hours, Flexi Time & Home-Office
• Learning & Development
• Life Balance & Family Specials
• Modern Workspace & Canteen
• Health & Sports Offers
• More Benefits

Your Profile

• Completed degree or vocational training in project management, business administration, or a related field as well as several years of experience in service or operations management - ideally in IT or data-related areas
• A good understanding of IT infrastructure and data platforms (experience with Azure is a plus).
• Enjoy working with different teams and stakeholders and communicate clearly and confidently.
• Able to juggle multiple tasks and projects, ideally with some project management experience or certification.
• Proficiency with service management Tools (e.g. ServiceNow), an ITIL Service Management certification is a plus.
• Fluency in English is essential; German and any other CEE language are beneficial.
• Open to occasional travel (around 20%) in the CEE region.

The annual gross salary (full-time) for the position is at least EUR 75.000,--. Do you have extensive experience and expertise? If so, we're happy to offer a salary above this amount in recognition of your qualifications.
This full-time position is to be filled as soon as possible.

Vienna Insurance Group is the leading insurance group in Central and Eastern Europe (CEE). With around 30,000 employees in more than 50 insurance companies and pension funds in 30 countries, we work for around 33 million customers every day. We do this successfully, which is why VIG Group has an "A+" rating with a positive outlook. We are characterized by commitment, competence and service orientation on the one hand, and a diverse team with different talents and exciting areas of work in an inclusive environment on the other. We stand for diversity and respect, which is why we see it as enriching to employ people from different backgrounds, ages, genders, sexual orientations, religions and abilities. Become part of the diverse team at VIG IT Digital Solutions GmbH, a proud member of Vienna Insurance Group!

Contact

I am looking forward to your application and I am at your disposal for questions.

Please note that we are not allowed to accept applications by e-mail due to data protection regulations. For this reason, use the link to our application portal.

Teresa Lindtner
+43 664 60139 27478
Teresa.Lindtner@vig.com

Apply now