Full-time
AlphaTauri E-commerce Trainee - Red Bull Graduate Programme
Elsbethen, Austria
Join the Red Bull Graduate Programme at our Headquarters in Austria starting in July 2023 and give wiiings to your career!
As eCommerce Trainee you'll focus on improving the customer experience on our web shop by using analysis of customer data and feedback.
RESPONSIBILITIES
Areas that play to your strengths
All the responsibilities we'll trust you with:
CUSTOMER SERVICE INSIGHTS
As an eCommerce Graduate, you'll analyse our customer emails/calls to be able to find issues and improvement areas as well as cluster the emails to find patterns of behaviour. Additionally, you'll work with the customer service team to build a data bank of customer service and cluster relevant customer groups.
CUSTOMER DATA INSIGHTS
You'll work with google analytics and screen our website audit to identify improvement areas. Based on that you'll be able to come up with recommendations on how to increase customer experience on our webshop.
SOCIAL MEDIA COMMUNITY QUESTIONS
Another area of your responsibility will be to analyse the comments and questions received on social to document patterns and behaviours of customers.
WEBSHOP MANAGEMENT
You'll be supporting the team in daily tasks to keep our two webshops running smoothly. Additionally, you'll work closely with our content team supporting them in creating the right content for our webshop.
Experience
Your areas of knowledge and expertise
That matter most for this role:
- Proven excellence in your academic life
- First work experience in the field of job area (e.g. internships)
- "can do" mentality, open and solution oriented mindset and excellent communication skills
- Excellent analytical and organizational skills
- Very good verbal and written communication skills
- Bachelor or Master degree with specialization in the relevant job area (completed before July 2023)
- Fluency in English, German is a plus
- 0-10
JOIN THE TEAM
Got what it takes?
In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.
As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin. Due to legal reasons, we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 2,041 gross per month.