IT / Communication Infrastructure Services Engineer (m/f/d)

bei Sappi Papier Holding GmbH Maastricht vor 3 Tagen
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What do you dream of?
A child dreams of a future free from constraints. It's a great quality that we tend to lose as we grow older.
At Sappi Europe, not only do we still want to dream, we want to make our dreams come true. We will continue to consolidate and reinforce our position as one of the world's leading producer of coated fine paper.
To make our dreams come true, we need the right people to share our key employment values: integrity and trust, freedom with responsibility, courage to explore new avenues and personal development.
Do you still dare to dream? Come and talk to us if you do.

IT / Communication Infrastructure Services Engineer (m/f/d)


Information Technology / Sappi Maastricht (NL) or Sappi Gratkorn (A)

Job Description

We are looking for an experienced Communication Infrastructure Services Engineer with focus on Telephony PBX Systems, Teams and Video Conferencing Systems. As an Engineer of the CIS team you're responsible for second-line support and delivering projects. This team consists of a combination of internal employees and external service partners. Within the organization you will act as a central point of knowledge for communication services.

More specifically, you will have a responsibility in the next areas

You take care of implementing all Communication Infrastructure systems and service provisioning within Sappi Europe, Trading and on global level:

  • Implementing, maintaining and supporting all UC and telecommunications related infrastructure elements (hardware and software) in a mix of on-premise and in the future also cloud solutions
  • Keep up to date with Mitel MXone based PBX systems and Microsoft Teams and the related Unified Messaging infrastructure
  • Configures call routing, call center solution, recording, and other software systems that support the voice environment
  • Monitors and analyzes the performance of voice systems
  • Prepares and distributes technical documentation for all assigned systems and projects including processes, procedures, troubleshooting, training and change management
  • Analyzes existing UC solution stack and identifies opportunities for improvement
  • Participating to projects, providing technical support and vendor escalation as needed
  • Performs other related technology duties and projects as assigned
  • Basic Network Topology knowledge and SBC knowledge (SIP)

Your Profile

  • You have an IT-related Bachelor or Master degree - or an equivalent level by experience - and are in general passionate about IT
  • You are flexible for business travel
  • You have excellent analytical and problem-solving skills
  • You are a flexible, discrete person with a high sense of confidentiality
  • You are customer, service oriented and results-driven
  • You are self-motivated, have a proactive personality and a 'can-do' attitude
  • You are a team-player with great communication skills
  • You have an excellent knowledge of English, other language skills are welcomed as well (for example German, Dutch)

Working hours



as soon as possible

In the case of a replacement at the Gratkorn Mill in Austria, we offer you an annual gross remuneration according to Austrian CLA.
Depending on your qualification and work experience an overpayment is possible.

Closing date for applications

All applications will be treated as strictly confidential. Please submit your application incl. motivation letter as soon as possible via application tracking system in our Sappi career portal

More detailed information can be obtained from:

Francis Guffens, Manager Communication infrastructure
Phone : +32 89 719793

Gerald Platzer, Manager IT Infrastructure and Operations, Platforms
Phone: +43 (0)3124 201-2657


Ute Grossegger
Telephone: +43 3124 201-2321

How to Apply? Please click on the "Apply" button and follow the system instructions. If you encounter any issue while applying, please contact your HR contact.


Sappi Papier Holding GmbH

Brucker Straße 21
8101 Gratkorn

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